LEGAL REFERENCE

Privacy Policy: Aapka Account Information Kaise Protected Hai

g12 par aapka personal data aur payment information secure rehta hai. Hum Pakistani law ke mutabiq kaam karte hain aur JazzCash, Easypaisa, SadaPay aur Raast payments ko encrypted...

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g12 Privacy Policy: Aapka Account Information Kaise Protected Hai

Hamara Privacy Policy: Kya Aap Jaante Hain

Jab aap g12 par account banate ho, hum aapka naam, email, phone number aur address collect karte hain — yeh sab verification ke liye zaruri hai. Aapka JazzCash, Easypaisa, SadaPay ya Raast account details directly hum store nahi karte; payment gateway secure raakhta hai. Withdrawals aur deposits ka record aapke account mein visible rehta hai. Jahan local qanoon ijazat deta hai, wahan

hum aapka data share kar sakte hain — lekin sirf legal zarurat ke waqt. Aapka password hashed format mein stored hai, aur session logout ke baad expire hota hai. Humne third-party security audits kiye hain taake sure ho sakein ke data safe hai.

Service ki dastiyabi jurisdiction par depend karti hai. Access se pehle local qanoon check karna user ki zimmedari hai.

PRIVACY SAWAALAT

Aapke Privacy Ke Baare Mein Poochna Chahte Hain

Agar aapka koi sawaal aapke personal data, account security ya payment privacy ke baare mein hai, toh hum yahan hain.

Team online

Email Support

[email protected] par likho. Hum 24 ghante mein jawab dete hain aur aapka data request handle karte hain.

Account Settings

Aapka account dashboard mein privacy controls hain. Wahan se aap notification preferences aur data visibility manage kar sakte ho.

Live Chat

g12 app ya website par live chat kholo. Support team aapka privacy concern samajhe aur solve kare.

SECURITY KE STANDARD

Hamne Data Protection Ko Seriously Liya Hai

Privacy policy sirf document nahi hai — yeh hamara commitment hai aapke data ko protect karne ka.

Encryption Protocol

Sab data transmission TLS 1.2+ encryption mein hota hai. JazzCash, Easypaisa, SadaPay aur Raast transactions tokenized format mein process hote...

Access Control

Sirf authorized staff ko aapka data access hai. Har access log rehta hai aur regular audit hoti hai.

Data Retention

Account close hone ke baad, hum aapka personal data 6 mahine store karte hain — phir delete kar dete hain...

Payment Security

JazzCash, Easypaisa, SadaPay aur Raast ke sath secure API connections hain. Aapka card details ya wallet ID hum store nahi...

Breach Response

Agar koi security incident ho, hum aapko 48 ghante mein notify karte hain aur necessary steps batate hain.

Regular Testing

Quarterly security audits aur penetration testing karte hain taake vulnerabilities find aur fix kar sakein.

Humara Privacy Approach: Pakistan-First

Local Payment Focus
JazzCash, Easypaisa, SadaPay aur Raast — yeh sab Pakistan mein operate hote hain, toh data locality simple rehti hai.
Simplified Verification
Hum sirf zaroori information mangte hain — no unnecessary data collection. CNIC aur phone number verify karte hain, bas.
Transparent Disclosure
Aapko clear dikhta hai ke aapka data kahan use ho raha hai — marketing nahi, sirf account aur withdrawal verification.
Pakistan Legal Alignment
Policy Pakistani Privacy Ordinance aur telecom regulations ke mutabiq likha hai, generic nahi.
No Third-Party Ads
Hum aapka data ad networks ko nahi dete. Sirf internal promotions aur security purposes ke liye use karte hain.
Mobile-First Privacy
App aur web dono par same privacy controls hain. Session timeout aur auto-logout feature standard hai.
Easy Data Export
Aap apne account data ka PDF download kar sakte ho jab chahiye. GDPR jaise rights ko respect karte hain.

Aapka g12 Account Kaise Surakshit Rehta Hai

Privacy sirf policy mein nahi — actual features mein dikhता hai. Aapka account login, withdrawal, aur payment history sab encrypted rahe.

Two-Factor Authentication

OTP aapke phone par aata hai jab login karte ho ya withdraw karte ho. JazzCash, Easypaisa ya Raast se transfer confirm karte waqt aur verification hota hai.

Session Security

Idle 30 minutes ke baad auto-logout hota hai. Tab aapko phir se login karna padta hai — tab tuk data protected rehta hai.

Withdrawal Verification

JazzCash, Easypaisa, SadaPay ya Raast mein paise nikalne se pehle identity confirm hoti hai. Aapka registered phone number double-check hota hai.

Deposit Tracking

Har JazzCash, Easypaisa, SadaPay ya Raast transaction aapke ledger mein visible rahe. Timestamp aur amount sab clear rehta hai.

Password Strength Check

New account banate waqt strong password zaruri hota hai. Min 8 characters, uppercase, number aur special symbol zaroori hai.

Suspicious Activity Alert

Alag device se login ho ya unusual pattern ho, toh email aur SMS par notification milta hai. Aap immediately action le sakte ho.

Privacy Policy ke Bare Mein Aksar Pooche Gaye Sawaal

Active account par poora time store rehta hai. Account close karne ke baad 6 mahine tak backup mein rahta hai, phir permanently delete ho jata hai. Legal ya regulatory requirement ho toh government ko disclosure ke liye longer period ho sakta hai.

Bilkul nahi. Aapka JazzCash, Easypaisa, SadaPay ya Raast credentials kabhi hum store nahi karte. Payment gateway directly handle karta hai. Hum sirf transaction confirmation receive karte hain.

Immediately login credentials change karo aur [email protected] ko inform karo. Hum account freeze kar dete hain, transaction history review karte hain, aur aapko recovery plan dete hain. JazzCash ya Easypaisa pe fraud report file kar sakte ho.

Haan, supported regions verify karne ke liye. Pakistan mein jahan legal ijazat hai, wahan sirf access milta hai. Location data real-time tracking ke liye use nahi hota — sirf access verification ke liye.

Sab withdrawals JazzCash, Easypaisa, SadaPay ya Raast gateway se encrypted process hote hain. Transaction ID aur timestamp permanent record mein rehta hai. Audit trail tamper-proof hai.

Sirf legal requirement ya law enforcement request par. Marketing, analytics, ya advertising ke liye nahi. Agar anonymized data share karte hain, toh aapka name ya ID remove hota hai.

[email protected] ko 'Data Deletion Request' subject mein likho. Identity verify hone ke baad, hum aapka account aur associated data delete kar denge — except legal compliance ke liye required records.